Privacy Policy

1. Information We Collect

Account Information

When you create an account through Auth0, we collect:

• Email address
• Name (if provided)
• Profile picture (if provided)
• Authentication tokens for secure login

Event Data

When you create or participate in events, we store:

• Event titles and descriptions
• Chants and timing information
• Messages sent during events
• Event participation timestamps

Guest Access

For guest users, we collect:

• Browser fingerprint for session management
• Temporary session identifiers
• No personal information is required for guest access

Technical Information

Our infrastructure provider Cloudflare may collect:

• IP addresses (for security and performance)
• Basic browser information
• Request logs for debugging

2. How We Use Your Information

We use your information solely to:

• Provide and operate the WordsUnite service
• Authenticate your account and maintain security
• Process payments for event credits
• Send service-related communications
• Respond to support requests
• Improve service performance and reliability

3. Information Sharing

We Never Share With:

• Advertisers or marketing companies
• Data brokers or aggregators
• Third parties for their own purposes
• Anyone seeking to profile or track users

Limited Sharing:

We only share data with:

• Auth0: For secure authentication
• Stripe: For payment processing (we never see your card details)
• Cloudflare: Our infrastructure provider
• Legal requirements: If required by law or valid legal process

4. Data Retention and Deletion

Active Data

• Event content is retained as long as you keep it
• You can delete events, chants, and messages at any time
• Deleted content is immediately removed from our systems

Account Deletion

• You can delete your account at any time
• Upon deletion, we immediately remove all your events and content
• We retain minimal invoice metadata for legal compliance only
• No personal data is retained after account deletion except as legally required

5. Data Security

We implement strong security measures including:

• Encrypted connections (HTTPS) for all data transmission
• Secure authentication through Auth0
• Regular security updates and monitoring
• Limited access to user data (founder only)
• No storage of payment card information

6. Your Rights and Controls

You have the right to:

• Access: View all data associated with your account
• Correct: Update your profile information
• Delete: Remove any content or your entire account
• Export: Request a copy of your data (contact support@wordsunite.us)
• Object: Opt-out of any non-essential communications

7. Children's Privacy

WordsUnite is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. Cookies and Tracking

• We use only essential cookies for authentication and session management
• No advertising cookies or tracking pixels
• No cross-site tracking
• No behavioral profiling

9. Third-Party Services

10. International Data Transfers

WordsUnite is operated from the United States. By using our service, you consent to your data being processed in the United States. We ensure all data transfers comply with applicable data protection laws.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we never sell data)
• Right to non-discrimination for exercising privacy rights

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through the service. Your continued use after such notification constitutes acceptance of the updated policy.

13. Contact Us

For any privacy-related questions or concerns, please contact us:

We aim to respond to all privacy inquiries within 48 hours.